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Address
Head office in Thailand 191 Moo 9 Mai Phatthana Sub-district Ko kha District Lampang 52130
Australia Phone
04 26240577
Frequently Asked Questions
Booking & Payment
Q: How do I book a tour with Adventure Aura?
A: Booking with us is easy! Simply browse our Thailand tour packages, select your desired tour and dates, then click “Book Now.” Follow the steps to fill in your details and complete your secure payment. You’ll receive instant confirmation via email.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express) and secure online payment platforms. All transactions are processed securely for your peace of mind.
Q: Is my payment secure when booking online?
A: Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your security is our top priority.
Q: Do I need to pay a deposit, and when is the final payment due?
A: Most of our tour packages require a non-refundable deposit to secure your booking. The remaining balance is typically due [X] days before your departure date. Specific payment terms can be found on each tour’s detailed page.
Tour Details & Experience
Q: What is typically included and excluded in your Thailand tour packages?
A: Inclusions usually cover accommodation, transportation during the tour, activities, and a professional local tour guide. Exclusions often include international flights, travel insurance, personal expenses, and some meals/drinks. Please check the “Inclusions” section of each tour page for precise details.
Q: Can I customize my tour itinerary?
A: Yes! We specialize in creating personalized Thailand adventures. If you don’t find a package that perfectly suits your needs, please contact us to discuss a custom itinerary tailored just for you.
Q: Are your tours suitable for solo travelers, families with children, or seniors?
A: Many of our tours in Thailand are designed to accommodate a diverse range of travelers. We offer options suitable for solo adventurers, family-friendly experiences, and tours with a relaxed pace for seniors. Specific suitability details are provided on each tour page.
Q: What language are the tours conducted in?
A: Our guided tours are primarily conducted in English by our certified local experts. For private tours, we can often arrange guides who speak other languages upon request.
Before You Travel
Q: Do I need a visa to travel to Thailand?
A: Visa requirements for Thailand vary based on your nationality. Many nationalities can enter Thailand without a visa for a certain period. We recommend checking the latest visa regulations with your local Thai embassy or consulate well in advance of your travel date.
Q: What should I pack for my trip to Thailand?
A: Essentials include lightweight clothing, comfortable walking shoes, swimwear, sun protection (hat, sunscreen, sunglasses), insect repellent, and a reusable water bottle. For temple visits, remember to pack modest attire (shoulders and knees covered). Check out our Travel Blog for a more detailed packing list!
Q: What's the best time to visit Thailand?
A: Thailand generally has three main seasons. The cool and dry season (November to February) is popular, while the hot season (March to May) and rainy season (June to October) also offer unique experiences and fewer crowds. We recommend checking the specific destination pages for more detailed climate information.
Health & Safety
Q: Do I need travel insurance for my trip to Thailand?
A: Yes, travel insurance is mandatory for all our tours. It provides essential coverage for medical emergencies, trip cancellations, lost luggage, and other unforeseen events. Please ensure your policy covers all your planned activities.
Q: What health precautions should I take before traveling to Thailand?
A: Consult your doctor for recommended vaccinations (e.g., Tetanus, Hepatitis A & B) and any necessary preventative medications. Stay hydrated, use insect repellent, and avoid tap water. We prioritize your health and safety on all our tours.